PUSULURI's: About Us

DIVERSITY IN CLIENTS AND OPPORTUNITIES

PUSULURI works hard at developing a diversified client base. This diversity means security, flexibility and a better variety of opportunities for associates who join PUSULURI for long-term consulting careers or for finding the right client of ours to hire into. Our client base encompasses many markets including Health Care, Insurance, Utility, Education, Government, Entertainment, Retail, Software, Manufacturing.

OUR COMMITMENT

PUSULURI commitment is the same to both our clients and our employees. We know that without one we would not have the other.

That is why we are committed to providing quality staffing solutions which have earned us 'Preferred Vendor' status with many of our customers. Quality solutions translate into satisfied customers. This, in turn, translates into more opportunities for our employees.

Our commitment to our employees is to find assignments, which satisfy their growth and development, expand their skill set and create more security for them in a competitive marketplace.

PUSULURI's Philosophy

Mission

PUSULURI strives to be the organization of choice in the BPO industry by consistently exceeding client expectations, raising service delivery standards by continuously improving client processes and support services, while ensuring high employee motivation.

Vision

To be the premier provider of high quality, cost-effective integrated remote service solutions to clients.

Core Values

PUSULURI has embraced the following as its core values which drive the organizational thinking and action. Our belief in these values is reinforced regularly to all employees through employee orientation programs and internal communication. PUSULURI recognizes and rewards these values. The appraisal process of each employee includes appraisal on values demonstrated through behavior.

Respect for Customers, Fellow Associates and Others

We believe that respect is the building block for any relationship. We work towards creating long-term relationships with our associates. For us, respect translates not just in our outward behavior, but also in maintaining confidentiality regarding our clients and associates.

Integrity Guides Every Action We Take

Integrity is core to everything we do. It translates into our 'Code of Conduct' based on the assumption that each one of us will be honest in our transactions, and that we as PUSULURI employees will never, knowingly mislead anyone by our intentions or actions.

Accountability Is At the Core of Each Job

As professionals, we are accountable for our performance and deliverables on the job. As an organization, we are accountable for providing opportunities where employees can develop competencies and perform well at work. As owners of processes that we work in, all employees are responsible for setting aggressive targets and producing results. Key Result Areas are set for each individual as they join the organization. Similarly, process owners, are given the requisite authority and support to achieve their goals.

We Embrace Change

As a part of a dynamic industry, we embrace change. This translates into open-mindedness and adaptability in the way we think and work. We encourage our employees to challenge assumptions and adapt to new ways of doing business. We consciously adapt our work to produce results in line with our customer's needs.

Quality Governs Our Actions internally and in the Marketplace

We pride ourselves in being a customer-focused company. As part of our endeavor to honor and service our customer's requirements, we focus on continually improving our processes as well as being time and cost efficient. We believe that each employee has a positive contribution to make in improving the quality of our processes. We encourage such behavior. At an operations level, stringent quality checks are in place toward achieving and maintaining a zero error environment. Quality is one of the key parameters of assessment in our performance management system.